Amara Sanctuary Resort Sentosa

Date of Stay: Jul 2023

I had a Pet Staycation under the Pampered Meows package, and had a stay in a deluxe room from 25-27th of July. Total cost set me back by more than one grand. It was one of the poorest experiences I have had for a staycation with my cat, especially when accounting for the price I have paid. The icing on the cake was that the pet amenity kit came with expired food and snacks, so please check the expiry dates before feeding your pet! The Good: - Check-in and out were smooth - Staff at Shutters restaurant were very hospitable - 2 metal bowls and cat litter box was loaned to us under this package - I got assigned a room with balcony as requested, as they mentioned that rooms under Pampered Meows package normally do not have balconies for the safety of the cats - Was able to check in a bit earlier than 3pm - Swimming pools were not too crowded, but it was also non-peak period on a weekday - Room was fairly large and spacious The Bad: - Apart from Shutters, there were no other food options open nearby, even at Palawan Beach on a weekday. - The television barely works and has very few channels, and my partner had to adjust some settings and wires continuously just for it to have a connection. Considering the price I paid and the 5 star rating this hotel was meant to have, the television did not even have internet access. - The minifridge could barely keep my items cold, at most slightly below room temperature only. - The bath tub was leaking heavily from the base at the side tiles, causing the entire bathroom floor to be flooded. - The toilet floor was mouldy and blackened. - The sink design splashes everywhere when the faucet is turned on. - The glass wall separating the toilet from the bedroom was covered by a large frosted glass textured sticker, but there was a fairly large scratched out hole in it that could have been used as a peephole. - The room door was unable to close and open smoothly, quite a bit of force was needed to push/pull the door from the door frame. - The carpet at ramp towards the lobby area is uneven and a major tripping hazard. - The compound had very poor pavement design without smooth dropoff kerbs in many areas, making it very wheel-unfriendly. - The outdoor flooring around the compound was very uncomfortable for users to be in wheels, as it was super rocky and bumpy. - The buggy service offered was only within the compound, which seemed not too necessary. - The gate towards the open carpark and Palawan Beach was not able to be opened by us, and this was not indicated on the map at all or notified of this beforehand, so we had to make a huge detour back because we were pushing a stroller. - Out of 3 pools, the biggest one was closed. I was disappointed that the sky pool also closed at 8pm, which is very early and I was unable to have a swim at night. - The larkhill terrace pool had no towels for us to dry off, unlike the sky pool. - The sky pool's jacuzzi was closed. - The floor display of one lift does not function.

These are just some of the issues we have faced in Amara Sanctuary, not even including the amount of attractions and paths closed within Sentosa (due to ongoing renovation and upgrading works in Sentosa) that added to the disappointing experience. As a 5 star hotel and at the price point we have paid, we did not expect such mediocre amenities and facilities compared to the other pet-friendly hotels that we have previously stayed at. Hopefully this review will help other pet-parents to make a more informed decision if they were to decide to splurge on a staycation here in future. I have reached out to Amara Sanctuary Resort after our stay via email, Google Reviews, and Trip Advisor. However, I have not received any reply from them at all.

Nearby activities:

It's Sentosa, so there are quite a few activities there. Major downside is that many attractions are undergoing upgrades and thus, are closed. Even worse since I went on a weekday, many food outlets were closed too.

Walkability:

Footpaths were not intuitive, sometimes even leading to grass patches to walk across or to walk on roads. Paths were not very wheelchair friendly due to the lack of drop-off kerbs and rocky roads and narrow footpaths. The gate leading to the outdoor carpark and path towards palawan beach was not able to be opened using our keycard also, so we needed to make a huge detour.

@feijaitheadventurecat i was the goodest boi while waiting for all my birthday celebration decorations to be set up! the cat staycation package offered by Amara Sanctuary also included an amenity box curated by @silverskypets ! However, many items were expired or not appropriate for me... 😭 #exploresg #singapore #sgtiktok #fyp #fypシ #foryou #foryourpage #kittens #cats #cutecats #adoptdontshop #sgcats #cattok #singaporecats #catsofsg #catsoftiktok #adventurecat #amarasanctuary #sentosa #resortsworldsentosa #rws #staycation #birthday #happybirthday #birthdaycat ♬ Love Is The Answer - Natalie Taylor

@feijaitheadventurecat we decorated the area but i was hungry! the little ladybird decorations looked so tasty, but idk why i wasn't allowed to eat them?!?! #exploresg #singapore #sgtiktok #fyp #fypシ #foryou #foryourpage #kittens #cats #cutecats #adoptdontshop #sgcats #cattok #singaporecats #catsofsg #catsoftiktok #adventurecat #amarasanctuary #sentosa #resortsworldsentosa #rws #staycation #birthday #happybirthday #birthdaycat #birthdaycake ♬ Exciting, exciting, cute songs(1283711) - Korepoi

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@feijaitheadventurecat my first adventure for this staycation!! time to explore the compound of Amara Sanctuary! #exploresg #singapore #sgtiktok #fyp #fypシ #foryou #foryourpage #kittens #cats #cutecats #adoptdontshop #sgcats #cattok #singaporecats #catsofsg #catsoftiktok #adventurecat #amarasanctuary #sentosa #resortsworldsentosa #rws #staycation #birthday #happybirthday #birthdaycat #catinstroller #catwalk ♬ Blank Space - Taylor Swift

@feijaitheadventurecat i met some peacocks! theyre huuuuge! #exploresg #singapore #sgtiktok #fyp #fypシ #foryou #foryourpage #kittens #cats #cutecats #adoptdontshop #sgcats #cattok #singaporecats #catsofsg #catsoftiktok #adventurecat #amarasanctuary #sentosa #resortsworldsentosa #rws #staycation #birthday #happybirthday #birthdaycat #catinstroller #peacock ♬ Sirtaki (Zorba the Geek) - LucasGitanoFamily